No Quibble Guarantee

We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt

How to request a Refund or Exchange online

1. Should you wish to return or exchange any items, you can do so via our website. To log your return online, simply sign into your account, click on the Return Requests button and continue to follow the instructions.
2. Once we have safely received your items, we will then action the return.
3. We like returned items to be unworn and in the original condition you received them and with all the tags intact.
4. Be sure to include your name, address and telephone number as we cannot exchange an item without this information.
5. The refund will only be made to the original payer.
6. Use the no added sugar address label below and stick in onto your original jiffy bag.
7. We strongly advise you to send returns by Recorded Delivery, keeping proof of postage, as we cannot be held responsible for goods lost in transit.
8. Goods are returned to us at your own expense; however we will send your exchange by Recorded Delivery at no extra charge.
9. You will receive your refund, store credit or exchange (when in stock) within 7 working days of us receiving the goods.  We endeavour to process returns as quickly as possible.

Terms and Conditions of returns

Returning any item from this catalogue within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods no added sugar will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, return the goods to no added sugar in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of this.