no quibble guarantee
If you have an account please log in to 'Your Account' and click on the 'Return Requests' button and continue to follow the instructions.
We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt.
how to return od exchange
Please enclose our standard returns form listing the items you are returning, the reason you are returning it, and what you would like in exchange or refund. Please include a copy of your receipt.
Please use the pre-prepared address label attached to the bottom of the returns form, on your package.
We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot be held responsible for goods lost in transit.
Goods are returned to no added sugar at your own expense however we will send your exchange back out to you by Recorded Delivery at no extra charge.
You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.
Please note that we are unable to refund an item without an order number or contact name and that the refund will only be given to the original payer.
terms and conditions on returns
sale deliveryDuring sale periods delivery of goods may take up to 14 working days.
offers & discount promotions
Offers are not for re-sale or publication nor are they valid in conjunction with any other no added sugar offer. Sale items are excluded from promotions. no added sugar reserve the right to terminate offers without notice.